Frequently Asked Questions

Questions About TallyQuoter

Find answers by product type, including stickers, merch, by-size ordering, Gangsheeter, AI tools, billing, and setup.

General Setup

Answers for installing Tally, connecting it to your Shopify theme, and setting up your first products.

6 questions
What does TallyQuoter do?

TallyQuoter adds customer-facing print builders to Shopify. Customers can upload artwork, choose product options, see pricing, preview their order, and add custom print products to cart without manual quoting.

Do I need to edit code to launch Tally?

No. Most stores can use Tally through the Shopify theme editor and Tally setup tools. Advanced theme changes are optional and usually only needed for highly customized storefronts.

Which product types can I sell with Tally?

Tally supports by-size print products, stickers, gang sheets, and merch workflows. You can configure products differently depending on your shop's production process.

Can Tally match my store branding?

Yes. You can configure colors, themes, layout behavior, button styles, and storefront text so the builder feels like part of your Shopify theme.

Does Tally work on mobile?

Yes. The storefront builders are designed for desktop and mobile. Customers can upload, resize, review, and checkout from phones or tablets.

Where do order files go after checkout?

Tally stores the artwork and order metadata needed for production. Depending on the workflow, orders can include thumbnails, original uploads, generated files, cart edit links, and production-ready details.

Stickers

Common questions about sticker setup, cutlines, materials, white ink, spot gloss, and production files.

8 questions
Can customers design stickers directly on the product page?

Yes. Sticker products can use a dedicated sticker editor so customers can upload artwork, preview the sticker, choose options, and add the finished design to cart.

Does Tally create cutlines?

Yes. Tally includes cutline and contour processing for sticker workflows. You can configure production options and generate files that include the necessary cut path data.

What is the difference between kiss cut and perf cut?

Kiss cut is intended to cut through the sticker layer while leaving the backing intact. Perf cut cuts through the sticker and backing so the final piece can be separated from the sheet.

Can customers choose sticker materials?

Yes. Sticker products can include material choices such as clear, white, mirror, gold, holographic, or other configured materials. The exact list depends on how you set up your products.

Does Tally support white ink for clear stickers?

Yes. Tally supports white ink handling for clear sticker previews and production workflows, including logic to preserve white design pixels while separating white ink behavior from outlines.

Does Tally support spot gloss?

Yes. Tally supports spot gloss settings and production PDF output with spot color naming such as RDG_GLOSS, including mask handling for the gloss layer.

Can customers preview specialty materials?

Yes. Sticker previews can show material effects, thumbnails, transparent previews, white ink behavior, and 3D-style material previews depending on your configuration.

Can sticker orders be edited from the cart?

Yes. Tally can preserve sticker metadata such as material, size, cut settings, and artwork references so customers can return from the cart and adjust their design.

Merch

Questions about garment products, mockups, color and size ordering, and merch imports.

7 questions
What is the merch builder for?

The merch builder lets customers customize apparel or merch items by choosing garment options, placing artwork on print areas, reviewing mockups, and ordering sizes and colors.

Can I import merch products?

Yes. Tally includes merch product import tooling so you can bring in garment data and configure storefront blocks for the merch workflow.

Can customers order multiple sizes and colors at once?

Yes. Merch workflows can support color selection, size quantity inputs, and review screens so customers can build a complete order before checkout.

Does Tally create mockups?

Yes. Tally includes mockup tooling so customers and shops can preview artwork placement and save design sizing metadata for future use.

Can merch products have multiple print locations?

Yes. You can configure products with multiple sides or print areas, such as front, back, sleeve, or other locations based on your production setup.

Can I add setup fees or optional fees to merch orders?

Yes. Tally supports pricing components such as setup fees, side fees, color fees, size-based pricing, optional fees, and minimum order rules depending on your configuration.

Can customers save or share merch designs?

Yes. Merch workflows can include save/share behavior so customers can return later or send a configured design to someone else before ordering.

By-Size Products

Questions about DTF-style products where customers order by dimensions, square area, quantity, and file quality.

8 questions
What does by-size ordering mean?

By-size ordering means customers upload artwork, choose the printed width and height, and Tally calculates pricing from the configured size, quantity, and product settings.

Can customers enter exact dimensions?

Yes. Customers can adjust dimensions directly, and you can configure minimums, maximums, measurement units, and pricing rules to match your equipment and workflow.

How does Tally calculate price for by-size products?

Tally can calculate by square inch or square centimeter, quantity, product-specific settings, optional fees, minimum order rules, and discount tiers.

Does Tally show print quality warnings?

Yes. Tally can use DPI and file size information to help customers understand whether their uploaded artwork is suitable for the chosen print size.

Can customers upload multiple files?

Yes. By-size products can support multiple uploaded images, individual sizing, quantity controls, and cart summaries so customers can order several prints together.

Can customers remove a background before ordering?

Yes. Tally includes one-click background removal and additional image tools so customers can clean up artwork before adding it to cart.

Can customers upscale low-resolution artwork?

Yes. Tally includes AI upscale workflows to help improve low-resolution images before production.

Can by-size orders be edited after they are added to cart?

Yes. Cart edit links can return customers to their uploaded artwork, dimensions, and settings so they can make changes before checkout.

Gangsheeter

Questions about arranging multiple designs on sheets, automatic nesting, thumbnails, saved sheets, and checkout.

8 questions
What is the Gangsheeter editor?

The Gangsheeter editor lets customers place multiple designs onto one or more print sheets. It is built for workflows where shops want to maximize sheet usage and let customers prepare gang sheets themselves.

Does Gangsheeter auto-arrange artwork?

Yes. Gangsheeter supports auto-nesting and layout tools to help arrange uploaded images efficiently on the available sheet area.

Can a customer create more than one sheet?

Yes. Gangsheeter can support multi-sheet workflows, with per-sheet thumbnails and cart checkout data for larger orders.

Can customers save a gang sheet?

Yes. Saved sheet workflows can let customers return to a layout, recover sheet thumbnails, or continue editing before checkout depending on your setup.

Can Gangsheeter handle many uploaded images?

Yes. Tally has been optimized for larger image sets, thumbnail loading, preloading, cart summaries, and multi-image checkout flows.

Can customers edit a gang sheet from the cart?

Yes. Cart editing can preserve sheet data so customers can return to their layout, make changes, and update the cart item.

How is the final gang sheet delivered for production?

Tally stores the uploaded artwork, sheet metadata, thumbnails, and generated output needed for production. The exact file format and fulfillment flow depend on your configuration.

Can Gangsheeter use shop-specific sheet sizes?

Yes. You can configure sheet width, maximum height, margins, units, pricing, and product-specific settings to match your production equipment.

AI Tools

Questions about background removal, upscaling, AI generation, and file preparation.

5 questions
What AI tools does Tally include?

Tally can support one-click background removal, AI upscale, AI image generation/editing, and file conversion workflows depending on your plan and product settings.

Is background removal automatic?

Customers can trigger background removal from the storefront builder. The cleaned file can then be previewed and used for checkout.

When should customers use AI upscale?

AI upscale is useful when artwork is too small or too low-resolution for the selected print size. It can improve output quality, but customers should still review the preview before ordering.

Can customers generate artwork from a prompt?

Yes. AI generation and editing can let customers create or modify artwork directly in the Tally workflow when enabled for your store.

Can I disable AI features?

Yes. AI tools can be controlled from your settings so you can decide which products and customer workflows should use them.

Billing and Support

Questions about Shopify billing, usage, support, and getting help with setup.

5 questions
How is Tally billed?

Tally billing is handled through Shopify Billing, so charges are managed from your Shopify admin with the rest of your app subscriptions.

Can pricing or fees be different by product?

Yes. Product settings can control pricing behavior, optional fees, minimums, discounts, units, and feature availability by product type.

Can I cancel Tally?

Yes. You can manage or cancel the app through Shopify. If you need help before making changes, contact support so we can review your setup.

Do you help with setup?

Yes. We can help with product configuration, theme block setup, pricing logic, and workflow questions so your products launch correctly.

How do I contact support?

Email Matthew@tallyquoter.com with your store URL, the product you are configuring, and a short description of the issue.

Still Have Questions?

Send us your store URL and the workflow you are trying to build. We will help you choose the right product type and settings.

Contact Support